Are your customers satisfied with your digital channels?

Friction Report to benchmark UK & NL mobile banking apps

banking friction report cover

A common mantra is that app ratings and reviews are hugely beneficial for both users and developers as they determine the app’s visibility. However, it is not always transparent whether these ratings and reviews are accurate or sometimes they are just inflated. Want to know why? Read the blog

How can we make better use of ratings and reviews to correctly understand the real user experience feedback? Curious to know how your mobile channel addresses your customers’ needs? Mobiquity’s friction report can help to answer these questions for you.  


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