The popularity of Conversational Artificial Intelligence(AI) has been growing exponentially in recent years, but what exactly is it? Conversational AI refers to computer programs, like chatbots, that simulate human conversation. It is a way to automate communication so that users get an experience that feels authentic and helpful without the need for a human operator on the other end. A prime example of conversational AI that is currently in popular use is found in digital assistants like Alexa or Siri, which respond to your commands automatically in human language.
The benefit of designing a Conversational AI capability for your brand is that it enables your customers to engage with technology in a much more natural way versus most other digital platforms. Conversational AI can be a great way to address points of friction in your business and delight your customers.Let's Get Started
Unlike some other forms of digital innovation, conversations make sense to people with many levels of technological skill and physical ability. For example, unlike social media and ecommerce platforms that see lower adoption with older audiences, 46% of smart speaker owners are over the age of 45. Conversational AI could be a technological gateway to harder to reach targets.
Statement-based dialogue is a natural way of interacting with a business and reduces the needs for searching, clicking and swiping for your customers, making it easier and quicker for them to find what they need.
Conversational AI engages your customers organically through one-on-one interactions that are unique to their needs and can be designed to recognize users and remember past conversations.
While other forms of customer communication, such as web content or email, provide the same static message to all readers, chatbots and voice skills can quickly tailor a conversation to the users unique and specific needs at any point in time.
Conversational AI often allows for longer periods of higher quality engagement and with a higher number customers than your staff could otherwise maintain.
When you request a conversational AI solution from us, we'll brainstorm to answer some questions with you, such as:
Each customer engagement is unique and these are just a sampling of conversation starters we’ll use to get to know your brand and business better. As we talk and approach a digital recommendation for your business, the user will always be at the heart of our mission. Whether our solution is targeting your customers or employees, we’ll always ensure that together we’re solving a business problem, not developing technology for technology’s sake.