Companies looking to better serve their customers are investing in digital. Why? Customers expect to find them: online, on their mobile app, or even by asking Alexa.
But to create or enhance your digital experience, you have to start with understanding your customer – including where they’re experiencing pain points or points of friction. So, how do you identify your customers’ frictions?
Mobiquity's friction report is a proprietary tool that uses AI/ML to analyse thousands of customer reviews on mobile apps, websites, and similar tools to gather key insights that help businesses see what they’re doing well and where they can improve. These reports can be created for a specific company or at an industry level to explore what opportunities exist from a broader perspective.
Thinking about developing a mobile app? Have a website but not sure why your engagement is low? Curious about how your industry’s most beloved companies are creating more meaningful customer experiences? Mobiquity’s Friction Report helps you answer these questions and more. Did you know?
Our Friction Report has been used by leading business executives, helping them to make confident decisions about how to improve or implement digital solutions that create better engagement for their brand, while enhancing the customer experience at the same time.
Now more than ever, the world is relying on digital technology to conduct safer, more convenient transactions. Look at the facts:
So, what are you doing to ensure that your company won’t be lagging behind the digital trends that are here to stay?