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In the restaurant industry, finding ways to stand out in a touchless, socially distant world, is a challenge. The old rules of customer service are out the window, replaced by new digital expectations from restaurant guests. According to the Wall Street Journal, 10 years of consumer adoption of e-commerce was compressed into three months during the pandemic. Plus, 90% of US consumers agree that they will continue to use digital tools to reduce the number of things that they touch on a daily basis. With so much at stake, how will restaurants pivot to support their guests? |
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