COVID-19 brought with it increased digital adoption and new demands on technology platforms across all industries, including insurance. With all of this increased activity, revisiting your digital strategy is crucial but it can be tough to know where to focus.
In under 20 minutes, Mobiquity’s Vice President of Strategy and Analytics, Brian Levine, highlights the key ways in which customer feedback changed in core P&C Insurance apps and Telematics apps since the advent of the pandemic. These insights have helped Mobiquity customers figure out where to focus and also areas to deprioritize in improving their digital experiences.
Watch our webinar, How to Improve CX in your Insurance App, to learn about user engagement with these apps: Allstate, American Family, Farmers, GEICO, Liberty Mutual, Progressive, State Farm, and The General.
