In order to get a clear picture of the current status of Digital Onboarding in Europe, Mobiquity has performed research on the digital onboarding capabilities of European banks spanning across Austria, Belgium, Denmark, Finland, France, Germany, Netherlands, Norway, Sweden, Switzerland and UK. We have researched 100 banks and selected approximately 10 banks per country equally divided on large (€100bn+), medium (€10bn+) and small (<€10bn) scale banks based on the asset size.
Here are a few key insights revealed in the study:
- Retail customers are better served than business customers when opening a current account.
- Mid-sized banks score lower than large banks and small banks in terms of retail onboarding.
- Sweden, Germany and Netherlands have the best overall score in digital onboarding for retail customers whereas the UK leads the race for business customers.
Read the full study to view statistics and discover more insights.
