While Americans favor credit unions for their close ties to their communities and high level of customer service, most still use large banks as their primary financial institution, as consumers – especially younger ones – believe the big national banks offer superior digital experiences.
That’s according to a new report from Mobiquity, a Waltham, Mass.-based provider of digital products and services. The report’s findings were based on a December 2021 survey of 1,269 U.S. consumers.
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