Jan. 3, 2022 – ISG (Information Services Group) — a leading global technology research and advisory firm known for its deep industry and technology expertise and world-class research and analytical capabilities - named Hexaware a Leader in Digital Customer – Experience Services for US and UK in the ISG Provider Lens™ Digital Business – Solutions & Services 2021 Quadrant Report.
Enterprises and IT leaders in the US are accelerating their digital transformation initiatives driving the overall growth of digital services. Data from the ISG Index™ finds that global demand for technology and business services reached a record high in the second quarter of 2021. The strong push for digital services will continue to grow as organizations have shifted from a reactive to a proactive phase and see digital service providers as core partners for achieving their digital transformation objectives.
The ISG Provider Lens™ Digital Business – Solutions & Services 2021 Quadrant Report offers IT decision-makers transparency on the strengths and areas for improvement of relevant providers, a differentiated positioning of providers by segment, and a perspective on different markets. Enterprise clients also use information from these reports to evaluate their current vendor relationships and potential new engagements.
The Digital Customer – Experience Services quadrant assesses the service provider’s and digital agency’s ability to deliver business model innovation, enabling enterprises to build competitive differentiation in today’s digital economy. Providers in this quadrant should be able to provide consulting and implementation services to improve the customer experience for their clients. This quadrant involves conceiving customer journeys to create new business models and realizing the benefits of using the latest technology and business ecosystems.
Hexaware Named US Leader for Digital Customer – Experience Services
“Hexaware has a flexible, automation-oriented approach towards offering industry-specific digital solutions, making it one of the most preferred providers to work with in U.S. The company has strong, loyal client base for its experience services and offers end-to-end customer experience capabilities through its Mobiquity offering. With a focus on automation and operational efficiency, it delivers superior customer experiences to clients.
Hexaware Named UK Leader for Digital Customer – Experience Services
“Hexaware offers end-to-end customer experience capabilities through its Mobiquity offering plus a strong set of tools, platforms and accelerators. It demonstrates a strong focus on design thinking and has the flexibility to adapt to client requirements.“
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