In this Mobiquity Minute video, Steve LoSardo, VP of Healthcare Solutions, discusses how companies can create a digital front door that enables patients to receive care using technologies such as mobile apps, web portals, voice skills, or even chat bots. These solutions provide a more seamless healthcare journey, enabling both convenience and safety so that patients can access their provider or other caregiver remotely.
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The Mobiquity Minute video series was created to provide tips, insights, and expert perspectives on all things digital. True to its name, in just about a minute, watchers will learn about a variety of digital topics – from mobile apps to conversational AI, digital transformation, customer and employee engagement, AI/ML, and everything in between. Check back often for new videos regularly. Want to keep watching? Scroll down for more interesting insights.
Transcript:
The digital front door is really very much like the physical front door we walk through when we receive care. Using digital technologies, we can create a virtual version of the physical front door using things like mobile apps, web portals, voice skills, or even chat bots that a patient can initiate and engage in their healthcare journey, providing both convenience, as well as safety, so they can access their provider or other caregiver remotely.
Now this technology has truly been available for a long time, but has not been the primary focus of most healthcare systems. For example, most of the investment that healthcare systems have been making over the past five or so years has been in the physical location, creating, for example, kiosks so that when you go into the hospital, you can check in by using a touchpad. Or when you go to your doctor's office, they may have a digital display sharing information about therapies, about diseases, and other things.
I think what we're going to start to see and have heard from our clients is that that needs to change. With COVID-19, it's really critical to take that kind of investment and refocus it on the virtual front door or the digital front door and rethink about that as a key part of the start of the patient's journey.
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