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Amsterdam

Tomma Albinonistraat 9 1083 HM Amsterdam
(+31) 123 456 7890

Who we are

Building a Digital Bank

Opportunity

Growing population in MENA region demands
better banking

With over 100 million millennials and tech-savvy young people in the Middle East, where over 50% of business owners are under the age of 35, Bank ABC saw the need to give this generation of consumers an easier way to manage their finances. The idea was to create an entirely new, fully-digital banking solution. 

By developing holistic personalised financial solutions built around customer needs and aspirations, and aligning products and services around their lifestyles, Bank ABC aimed to give customers easier tools and resources to achieve their financial goals.

To do this, the team had to overcome a few key challenges, including: 

  • Conducting in-depth research of the new bank’s target market in Bahrain to understand their goals, struggles, fears, and ambitions
  • Strategizing a plan for success and tracking execution against these goals to meet key KPIs 
  • Creating an engaging and technically flexible design that eliminated the need for a brick-and-mortar store
  • Setting the bar high to create a standard platform upon which all others will eventually be measured
Services

Strategy
Experience Design
Product Engineering
Cloud Services

Location

The Netherlands & Bahrain

Share

Dedicated resources for successful execution started with extensive research

 

344
Desk Research Hours
83
Data Documents Created
800+
Transcript Pages
52.5
Interview Hours
110
Customer Roles Defined
30,000
User Reviews Analyzed
Solution

Effortless engagement for seamless, simplified experiences

Bank ABC worked with a team of strategists, creatives, and engineers to envision and create ila. The team proudly built the first cloud-based, digital bank in the Middle East to meet the ongoing demand from its growing population of young people. The ila team's focus was always about creating a customer-centric solution that would help people with their entire financial health, going beyond banking.

The team started by defining an initial value proposition and enterprise architecture design for delivering the bank. This level of strategy and planning helped everyone uncover any friction in the process so that they could be addressed and accounted for when building the digital bank.

Part of the ila project was built with Backbase, the leader in digital-first banking software. The Backbase platform brings together data and functionality from traditional core systems and new FinTech players into a seamless, omni-channel experience. 

As we moved through the project, we focused on the customer, adding features that would make every person feel special and rewarded.

ila_FeatureImage_Phone_V002

Initial features implemented included:

  • Digital onboarding: customers simply take a photo of their ID to set up their account
  • Ability to fund accounts through a benefit gateway seamlessly within the app
  • Different currencies available in one account
 
ila_FeatureImage_onboarding

Additional features will include:

  • Membership levels
  • Personalized messaging
  • Customization options in the app

At all levels, from start to finish, Bank ABC ensured that ila was much more than a digital bank. Rather, ila provides the next wave of technology to support Arabians in their everyday life.

ila_FeatureImage_toetsen
RESULTS

Visualization, guidance & insights

The Mobiquity team is honored to have been a part of the ila project, with the end result of providing users with a clear overview of their finances. The neobank also provides the tools to reach goals for saving, and it has an easy way to set budgets. Other unique features include splitting bills, made easy with simple payment requests from the app. And if customers need advice, the in-app smart chat assistant is available 24/7.

All of these features will change the way young people in Bahrain experience banking. The commitment from Bank ABC around innovation is sure to kickstart digital transformation trends for multiple businesses in this region, and we look forward to seeing what the future holds for years to come.

Meet the ila team
from Mobiquity

Our hyper-collaborative team is proud to have been part of such an amazing project. We asked some of the team members to share their thoughts about their experience working on ila. 

 

PaulvD_BW

 

Paul van Dommelen, Client Partner
“With ila, we managed to really understand what their clients need. We built products and services to help them achieve their goals, leveraging the latest and most innovative technology solutions. Our work enabled the bank to operate efficiently and have full agility to react quickly to ever changing needs."

 

PaulvR_BW

 

Paul van Raak, Creative Lead
“Building a bank from scratch, we’ve faced some limitations in different parts of the project, but we’re very proud of the end result. ila has become a bank with a clearly visible identity, following the overall set brand guide."

 

Thierno_BW

 

Thierno Diallo, VP Client Delivery
“We’re proud of rising to the challenge and creating the best challenger bank in the Middle East that offers a new way of banking for its customers and society.”

 

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