Digital banking for small and medium-sized enterprises

Publication Date
13 February 2024

Digital banking for small and medium-sized enterprises

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Small and Medium-sized Enterprises (SMEs) play a vital role in the global economy, contributing to innovation, job creation, and overall economic growth more than corporates. They make up approximately 90% of businesses and over 50% of global employment, according to the World Bank. Despite their significance, SMEs encounter challenges accessing financial services, particularly from traditional banks, due to outdated practices and a lack of understanding of their unique needs. Addressing these challenges is not only pivotal for the survival and growth of SMEs, but also essential for the overall health and stability of the global economy. This white paper proposes various digital banking application features tailored for SME-focused digital banking services.


The digital banking shift for small and medium sized enterprises

For banks targeting SME clients, integrating essential digital features is crucial to bringing their digital strategy to life. These features streamline banking operations, enhancing efficiency and user-friendliness, while specifically addressing SME needs. On-the-spot loan approvals, actionable business insights, and seamless integration with other business tools are among the offerings. Understanding the limited bandwidth of SMEs, these digital tools offer timely access, tailored solutions, and decision-making support, fostering trust. This approach aligns SME banking experiences with those in retail and corporate banking, creating a cohesive digital landscape. 

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