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New Webinar: Evolving Role of Cognitive Contact Centers in Virtual Clinical Trials
New Webinar: Evolving Role of Cognitive Contact Centers in Virtual Clinical Trials
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New Webinar: Evolving Role of Cognitive Contact Centers in Virtual Clinical Trials

Topics
Healthcare
Author
Steve LoSardo
Publication Date
8 January 2021

New Webinar: Evolving Role of Cognitive Contact Centers in Virtual Clinical Trials

Did you know COVID-19 has disrupted the traditional clinical trial landscape by stopping or interrupting 70-80% of all trials?

As a result of the pandemic, life science companies need to shift and adapt their approach to clinical trials. In this webinar, three pharmaceutical and life science experts, including Mobiquity’s VP of Healthcare Solutions, Steve LoSardo, share how to:

  • Overcome the challenges of quickly setting-up, scaling, and accelerating the move to virtual trials 
  • Manage expectations with sponsors
  • Implement best practices and strategies for scaling up contact center management
  • Plan for global operations supporting multi-locations and languages 
  • Use Voice of the Customer (VoC) and omni-channel input to make key decisions
  • Find the balance between patient experience and operational costs
  • Approach automation in contact center management

Ready to learn more? Watch the webinar now.

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