How has COVID-19 changed the adoption of digital banking? In this Mobiquity Minute video, VP of Financial Services, Matt Williamson, discusses the acceleration of digital banking and his prediction for the future of brick-and-mortar banks.
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The Mobiquity Minute video series was created to provide tips, insights, and expert perspectives on all things digital. True to its name, in just about a minute, watchers will learn about a variety of digital topics – from mobile apps to conversational AI, digital transformation, customer and employee engagement, AI/ML, and everything in between. Check back often for new videos regularly. Want to keep watching? Scroll down for more interesting insights.
Transcript:
COVID-19 has changed the adoption of digital banking by accelerating it. Previously, when any entity looked to digitalize, they're trying to convince a group of individuals or sectors to adapt and evolve to something you want from them.
Whereas what COVID has done, has pushed people into an element where they don't have the decision anymore.
If you can't visit your branch, then you need to be able to access it digitally. If you cannot achieve certain outcomes, like physically seeing someone, what’s your other route? Because you have to do it. That's what's accelerated it and I think realistically there's not going to be a reverse cycle when we return to normality, as such.
I think because people have gotten used to leveraging and utilizing digital services, they're not going to return back to bricks and mortar in the way they did before.
As an experienced turnaround manager and entrepreneur, Matt Williamson is Vice President of Global Financial Services, Mobiquity. Matt joined Mobiquity during COVID-19 to support the company’s growth trajectory and is a specialist in M&A, technology, product integration, strategy, and delivery. Matt’s career demonstrates his international expertise and ability to rise to a diverse array of challenges. Beginning his career as a fraud investigator at Thomas Cook and Travelex, Matt went on to run Travelex’s Global Business Payments Tech for EMEA and won a Sibos innovation of the year for the Geo Payments Network while occupying the role of UK Product Head. Following this, Matt was appointed by Citi Bank as its Senior Vice President of Technology for Treasury Trade Services and EMEA Head of Commercial Prepaid Card Technology. Matt has also been instrumental in the merger of Misys into Finastra, leading a successful hyper-growth strategy as the Global Head of Payments and Cash. In addition, Matt has worked with Fintech start-ups such as CoBa as Global Head of Fintech, and an international payment scale-up, FORM3, as its Director of Customer Success within its Enterprise and Partnership division to build its brand on a global basis. Matt is a thought leader on financial inclusion, the bank of the future, cashless societies, the digital banking experience, sustainability, fraud and security of payments.
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