How has COVID-19 changed the adoption of digital banking? In this Mobiquity Minute video, VP of Financial Services, Matt Williamson, discusses the acceleration of digital banking and his prediction for the future of brick-and-mortar banks.
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The Mobiquity Minute video series was created to provide tips, insights, and expert perspectives on all things digital. True to its name, in just about a minute, watchers will learn about a variety of digital topics – from mobile apps to conversational AI, digital transformation, customer and employee engagement, AI/ML, and everything in between. Check back often for new videos regularly. Want to keep watching? Scroll down for more interesting insights.
COVID-19 has changed the adoption of digital banking by accelerating it. Previously, when any entity looked to digitalize, they're trying to convince a group of individuals or sectors to adapt and evolve to something you want from them.
Whereas what COVID has done, has pushed people into an element where they don't have the decision anymore.
If you can't visit your branch, then you need to be able to access it digitally. If you cannot achieve certain outcomes, like physically seeing someone, what’s your other route? Because you have to do it. That's what's accelerated it and I think realistically there's not going to be a reverse cycle when we return to normality, as such.
I think because people have gotten used to leveraging and utilizing digital services, they're not going to return back to bricks and mortar in the way they did before.
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