In the restaurant industry, finding ways to stand out in a touchless, socially distant world, is a challenge. The old rules of customer service are out the window, replaced by new digital expectations from restaurant guests. According to the Wall Street Journal, 10 years of consumer adoption of e-commerce was compressed into three months during the pandemic. Plus, 90% of US consumers agree that they will continue to use digital tools to reduce the amount of things that they touch on a daily basis. With so much at stake, how will restaurants pivot to support their guests?
Digital tools drive customer loyalty
Digital tools have the potential to improve ecommerce and, in the foodservice industry especially, digital technologies will provide restaurants with an array of new options for automating the experience, both for customers and employees. The digital revolution has started – how will you show up?
Our playbook will help you understand and implement the digital strategies that will delight customers and keep your business relevant into the future. Download the playbook to:
Ready to unlock your digital potential?
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